Frequently Asked Questions
10 Most Frequently asked questions:
Important: Your Deutschlandticket will only be activated at 3 a.m. on the 1st of the respective month, even if you have purchased it before then. Once payment has been successfully received, you can use your Deutschlandticket via the following applications:
Via our App
Or display your ticket on your mobile phone without the app (open link on smartphone)
Common cause:
- You are probably logged in with the wrong email address. This often happens when you have paid with Apple Pay or Google Pay. A different email is often stored there, such as your Google login or Apple login.
- Please check which email we sent you the confirmation to after your purchase. This is also the email you need to use to log in.
- Log out and log back in with the correct email.
Or display your ticket on your mobile phone without the app (open link on smartphone)
How to Change Your Personal Details (One-Time Only)
Access your profile: Open the app and navigate to the 'Profile' section, or if you're on a computer, go to your 'Account details'.
Edit your information: Carefully update the personal details you wish to change (name or date of birth).
Review and confirm: Double-check the accuracy of your new information. Remember, this change is permanent and your existing ticket will be invalidated if the name or date of birth is altered.
Submit the changes: Once you're absolutely certain the information is correct, submit the update. The change will take effect within 5 minutes.
Please note: the change is only possible once and then never again. Your ticket with the old name or date of birth will immediately become invalid. So be especially careful before you change the name or date of birth.
This is how you get your invoice:
- Click here and enter your full billing address. Unfortunately, this can no longer be changed after the first download of the invoice. So please fill it in beforehand.
- Now go to ‘My subscription’ in your account and scroll down to ‘Related orders’.
- Now click on the corresponding order for each monthly invoice. You will then see the link ‘Download invoice’.
You can easily change your e-mail address in your profile in your account here. Log in with your previous e-mail address and enter the new e-mail address. You do not need a password, we will send you a one-time password
If you have accidentally misspelled your email address, please send us an email to [email protected] and we will change it for you.
Follow these steps:
1. purchase:
Buy the official Germany ticket easily & securely via our website.
2. send proof:
After your purchase: Please confirm by e-mail to [email protected] that you have not had a Deutschlandticket in the last 3 months. Or, in the case of the change bonus, please send us proof that you have had a D-Ticket in the last 3 months. A simple, short e-mail is enough. This offer is only valid for a short time.
3. sending vouchers:
We will immediately send you free vouchers worth up to €20 for e-bikes and scooters from the providers Tier, dott or Bolt by e-mail. No hidden costs, no catches. Simply redeem or give as a gift to family and friends!
4. redeem vouchers:
You can now redeem your vouchers worth up to €20 with the respective provider in the provider's app. Vouchers subject to availability. The vouchers are only valid in the month in which they are made available.
Unfortunately, you have not purchased a valid Germany Ticket because your payment failed.
Why is that?
1. too little money on the credit card (the number 1 reason)
2. transaction not confirmed in the banking app
What do I need to do now?
1. please check whether your credit on the card is sufficient. If necessary, transfer money to your credit card.
2. confirm the transaction: You must authorise this payment in your banking app (e.g. Sparkasse) within 5 minutes of the purchase. Otherwise the payment will fail.
3. go to ‘My subscription’ in your account
4. scroll down and click on the ‘Pay now’ button in the ‘Related order’ section
5. now add a new valid payment method.
6. the money will now be debited automatically and you have a valid ticket ✅.
You are welcome to write to us at [email protected] at any time. We will do our best to reply as quickly as possible. However, we are currently receiving a lot of enquiries, which is why we need a little longer. For quick help in between, please browse through the FAQs.
Probably because you are already registered with us. You can't buy a second ticket with the same email. In this case, please try logging in to our app or your Ticketplus+ account.
If you are sure you have not registered with us, you can write to our customer service at [email protected] or via the contact form in the app (it's quicker).
Unfortunately, our hands are tied under collective bargaining law if a ticket has already been issued. You may have already used the ticket in the meantime.
As the Deutschlandticket subscription is a distance selling contract for the transport of passengers, the statutory right of cancellation in accordance with Section 312 (8) BGB does not apply. There is therefore no right of cancellation from the time the ticket is issued.
Unfortunately, it is only possible to cancel for the following month. Cancellations in accordance with German tariff law are possible until the 10th of a month for the following month (e.g. until 10 November for December).
You can easily pause your ticket in the TicketPlus+ app (same effect as cancellation) or cancel it permanently in your account.
Important: Your Deutschlandticket will only be activated at 3 a.m. on the 1st of the respective month, even if you have purchased it before then. Once payment has been successfully received, you can use your Deutschlandticket via the following applications:
Via our App
Or display your ticket on your mobile phone without the app (open link on smartphone)
Common cause:
- You are probably logged in with the wrong email address. This often happens when you have paid with Apple Pay or Google Pay. A different email is often stored there, such as your Google login or Apple login.
- Please check which email we sent you the confirmation to after your purchase. This is also the email you need to use to log in.
- Log out and log back in with the correct email.
Or display your ticket on your mobile phone without the app (open link on smartphone)
How to Change Your Personal Details (One-Time Only)
Access your profile: Open the app and navigate to the 'Profile' section, or if you're on a computer, go to your 'Account details'.
Edit your information: Carefully update the personal details you wish to change (name or date of birth).
Review and confirm: Double-check the accuracy of your new information. Remember, this change is permanent and your existing ticket will be invalidated if the name or date of birth is altered.
Submit the changes: Once you're absolutely certain the information is correct, submit the update. The change will take effect within 5 minutes.
Please note: the change is only possible once and then never again. Your ticket with the old name or date of birth will immediately become invalid. So be especially careful before you change the name or date of birth.
This is how you get your invoice:
- Click here and enter your full billing address. Unfortunately, this can no longer be changed after the first download of the invoice. So please fill it in beforehand.
- Now go to ‘My subscription’ in your account and scroll down to ‘Related orders’.
- Now click on the corresponding order for each monthly invoice. You will then see the link ‘Download invoice’.
You can easily change your e-mail address in your profile in your account here. Log in with your previous e-mail address and enter the new e-mail address. You do not need a password, we will send you a one-time password
If you have accidentally misspelled your email address, please send us an email to [email protected] and we will change it for you.
Follow these steps:
1. purchase:
Buy the official Germany ticket easily & securely via our website.
2. send proof:
After your purchase: Please confirm by e-mail to [email protected] that you have not had a Deutschlandticket in the last 3 months. Or, in the case of the change bonus, please send us proof that you have had a D-Ticket in the last 3 months. A simple, short e-mail is enough. This offer is only valid for a short time.
3. sending vouchers:
We will immediately send you free vouchers worth up to €20 for e-bikes and scooters from the providers Tier, dott or Bolt by e-mail. No hidden costs, no catches. Simply redeem or give as a gift to family and friends!
4. redeem vouchers:
You can now redeem your vouchers worth up to €20 with the respective provider in the provider's app. Vouchers subject to availability. The vouchers are only valid in the month in which they are made available.
Unfortunately, you have not purchased a valid Germany Ticket because your payment failed.
Why is that?
1. too little money on the credit card (the number 1 reason)
2. transaction not confirmed in the banking app
What do I need to do now?
1. please check whether your credit on the card is sufficient. If necessary, transfer money to your credit card.
2. confirm the transaction: You must authorise this payment in your banking app (e.g. Sparkasse) within 5 minutes of the purchase. Otherwise the payment will fail.
3. go to ‘My subscription’ in your account
4. scroll down and click on the ‘Pay now’ button in the ‘Related order’ section
5. now add a new valid payment method.
6. the money will now be debited automatically and you have a valid ticket ✅.
You are welcome to write to us at [email protected] at any time. We will do our best to reply as quickly as possible. However, we are currently receiving a lot of enquiries, which is why we need a little longer. For quick help in between, please browse through the FAQs.
Probably because you are already registered with us. You can't buy a second ticket with the same email. In this case, please try logging in to our app or your Ticketplus+ account.
If you are sure you have not registered with us, you can write to our customer service at [email protected] or via the contact form in the app (it's quicker).
Unfortunately, our hands are tied under collective bargaining law if a ticket has already been issued. You may have already used the ticket in the meantime.
As the Deutschlandticket subscription is a distance selling contract for the transport of passengers, the statutory right of cancellation in accordance with Section 312 (8) BGB does not apply. There is therefore no right of cancellation from the time the ticket is issued.
Unfortunately, it is only possible to cancel for the following month. Cancellations in accordance with German tariff law are possible until the 10th of a month for the following month (e.g. until 10 November for December).
You can easily pause your ticket in the TicketPlus+ app (same effect as cancellation) or cancel it permanently in your account.
General Questions
You can easily change your email address in your profile in the app.
You can easily change your personal data in your customer account on TicketPlus+ under "Profile". Please note that the change will only take effect when the next ticket is issued. It is not possible to reissue the ticket for the current month.
You are welcome to write to us at [email protected] at any time. We will do our best to reply as quickly as possible. However, we are currently receiving a lot of inquiries, which is why we need a little longer. For quick help in between, please browse through the FAQs.
Our atlas, our bible. You can find it here. They apply generally and always.
Probably because your e-mail address is already taken, i.e. you are already registered with us. In this case, please try logging in to our Ticketplus+ app.
Not yet, but we are working on it.
You should only purchase the Deutschlandticket from official sales outlets such as TicketPlus+. There are no discounted vouchers or promotional prices.
The Deutschland-Semesterticket for students is offered in cooperation with regional transport associations, depending on the university. Your existing subscription to TicketPlus+ cannot be converted into a Deutschland-Semesterticket for local public transport. If you want to switch to the discounted ticket, you will need to cancel your existing subscription to TicketPlus+ in advance. You can cancel your subscription yourself in your profile. You can get more information about using public transport with your semester ticket at your university or from the Studentenwerk.
If you no longer wish to use your TicketPlus+ account, you can delete it yourself in your profile. To do this, log in to your customer account, go to the "My data" menu item and find the "Delete account" function there. Please note that this is only possible if you do not have an active subscription.
If TicketPlus+ debits appear on your bank account even though you have not taken out a subscription to TicketPlus+, this could be a sign of identity theft.
Let us know what you suspect via email to [email protected] so that we can check it out and take appropriate action. It is best to send us a screenshot of the transaction so that we can check it faster and better.
Your ticket will be displayed in your TicketPlus+ app under Ticket on the 1st of the month at 3 a.m. at the latest.
Your Deutschlandticket is a genuine ticket that is protected against copies and counterfeiting by the valid UIC code. Our ticket is not a fake, so you can rest assured. If you have received a higher fare charge, please claim it back from the transport company that issued it. If your ticket could not be scanned, simply contact us via our contact form or by email at [email protected]
Please check the following points:
1. Is there a stable internet connection? 2. Is the app up to date 3. preferably send a short screen video or a screen shot by e-mail to [email protected]
Our Germany ticket is also available as an Apple Wallet ticket, which allows you to add your current ticket to the Wallet. To do this, go to the TicketPlus+ app under Ticket" and click on "Add to Apple Wallet" to add it to your Wallet. Important: you must manually add your Deutschland-Ticket to your Apple Wallet every month. Please note that it may not be readable on your Apple Watch, as the surface area of your smartwatch may be too small."
With the TicketPlus+ app you can
1. display and scan your Deutschlandticket
2. manage your subscription
3. pause your Deutschlandticket flexibly with the pause button
4. redeem your free minutes for sharing services
You can log in to the TicketPlus+ app with the user data you entered during the order process when you purchased your ticket on our website. Important: use the same email address as when purchasing tickets via our website.
App-Related Questions
You can easily change your email address in your profile in the app.
You can easily change your personal data in your customer account on TicketPlus+ under "Profile". Please note that the change will only take effect when the next ticket is issued. It is not possible to reissue the ticket for the current month.
You are welcome to write to us at [email protected] at any time. We will do our best to reply as quickly as possible. However, we are currently receiving a lot of inquiries, which is why we need a little longer. For quick help in between, please browse through the FAQs.
Our atlas, our bible. You can find it here. They apply generally and always.
Probably because your e-mail address is already taken, i.e. you are already registered with us. In this case, please try logging in to our Ticketplus+ app.
Not yet, but we are working on it.
You should only purchase the Deutschlandticket from official sales outlets such as TicketPlus+. There are no discounted vouchers or promotional prices.
The Deutschland-Semesterticket for students is offered in cooperation with regional transport associations, depending on the university. Your existing subscription to TicketPlus+ cannot be converted into a Deutschland-Semesterticket for local public transport. If you want to switch to the discounted ticket, you will need to cancel your existing subscription to TicketPlus+ in advance. You can cancel your subscription yourself in your profile. You can get more information about using public transport with your semester ticket at your university or from the Studentenwerk.
If you no longer wish to use your TicketPlus+ account, you can delete it yourself in your profile. To do this, log in to your customer account, go to the "My data" menu item and find the "Delete account" function there. Please note that this is only possible if you do not have an active subscription.
If TicketPlus+ debits appear on your bank account even though you have not taken out a subscription to TicketPlus+, this could be a sign of identity theft. Let us know your suspicions via the contact form or at [email protected] so that we can investigate and take appropriate action. Please contact your bank for refund requests and file a report with the police to verify the suspicion of identity theft.
You can easily change your email address in your profile in the app.
You can easily change your personal data in your customer account on TicketPlus+ under "Profile". Please note that the change will only take effect when the next ticket is issued. It is not possible to reissue the ticket for the current month.
You are welcome to write to us at [email protected] at any time. We will do our best to reply as quickly as possible. However, we are currently receiving a lot of inquiries, which is why we need a little longer. For quick help in between, please browse through the FAQs.
Our atlas, our bible. You can find it here. They apply generally and always.
Probably because your e-mail address is already taken, i.e. you are already registered with us. In this case, please try logging in to our Ticketplus+ app.
Not yet, but we are working on it.
You should only purchase the Deutschlandticket from official sales outlets such as TicketPlus+. There are no discounted vouchers or promotional prices.
The Deutschland-Semesterticket for students is offered in cooperation with regional transport associations, depending on the university. Your existing subscription to TicketPlus+ cannot be converted into a Deutschland-Semesterticket for local public transport. If you want to switch to the discounted ticket, you will need to cancel your existing subscription to TicketPlus+ in advance. You can cancel your subscription yourself in your profile. You can get more information about using public transport with your semester ticket at your university or from the Studentenwerk.
If you no longer wish to use your TicketPlus+ account, you can delete it yourself in your profile. To do this, log in to your customer account, go to the "My data" menu item and find the "Delete account" function there. Please note that this is only possible if you do not have an active subscription.
If TicketPlus+ debits appear on your bank account even though you have not taken out a subscription to TicketPlus+, this could be a sign of identity theft. Let us know your suspicions via the contact form or at [email protected] so that we can investigate and take appropriate action. Please contact your bank for refund requests and file a report with the police to verify the suspicion of identity theft.
Deutschland-Ticket
The Deutschlandticket is valid nationwide and allows you to travel throughout Germany on all public transport and regional transport. You can therefore use your Deutschlandticket regardless of region. As a "flat rate for regional transport", it simplifies local transport fares as it enables travel across national and tariff borders. It is financed by the federal and state governments and is a strong argument for switching from a car to a climate-friendly mode of transport. Use abroad is not possible. Book now via the web app and simply download the TicketPlus+ app to your smartphone.
You can also retrieve your ticket digitally via this link without a smartphone. However, you will need a Google/Gmail account for this. Without a Google/Gmail account, this option will not work.
After clicking the link above, a page displaying the QR code will open.
You can then print this out and carry it with you on the train, along with your ID card.
As a company, we have decided not to issue the Deutschlandticket as a chip card. We are focusing on issuing tickets digitally only, such as our TicketPlus+ app or ticket storage in the wallet.
You can also purchase the Deutschlandticket for just one month. However, as it is offered as a subscription, you must cancel the ticket for the following month by the 10th of the month. If you are too late, you can pause your subscription up to 24 hours before the following month and then cancel it. This can be done quickly and easily at any time in your customer account.
No IBAN is accepted on TicketPlus+. You have the option of paying by credit card (VISA and MasterCard) or via Apple Pay and Google Pay.
Your Deutschlandticket is initially valid for one month when you order it. After that, your subscription is automatically extended on a monthly basis. Up to 24 hours before the end of the month, you can simply use the pause button in our app to skip one or more months. A pause can last up to 6 months and can be terminated at any time during the current month with immediate effect. At the end of your pause period, the subscription will start automatically.
Your Deutschlandticket is always valid from the first to the last day of the selected month. Up to 24 hours before the end of the month, you can simply use the pause button in our app to pause for one or more months. A pause can last up to 6 months and can be ended at any time during the current month with immediate effect. You will not incur any costs during the pause. Please note, however, that if you end your pause early, you will be charged €58 for the current month.
With your Deutschlandticket, you can use all local and regional transport throughout Germany. This means you can use all regular buses, underground trains, S-Bahn trains, streetcars and RE/RB trains. Please note where your Deutschlandticket is not valid: - on DB long-distance trains (IC/EC/ICE/z.T. RE) - for the Flixtrain/ Flixbus - limited on tourist or historic means of transport In the fare conditions you can see all connections that can be used with the Deutschlandticket.
Your personal ticket is only valid for you and is not transferable. You cannot take other people with you free of charge. Exceptions are children up to the age of 6. Please remember that you will have to identify yourself with a valid ID document at ticket inspections.
Children can travel on their parents' Deutschlandticket until they reach the age of 6. From the age of six, however, children also need their own Deutschlandticket or another ticket.
Unfortunately, we are unable to offer discounts of any kind, as we are exclusively responsible for selling the Deutschlandticket.
Your personal ticket is only valid for you and is not transferable. You cannot take other people with you free of charge. Dogs and bicycles are not included in the Deutschlandticket. On a few trains in Germany, dogs are allowed to travel with the ticket. Please find out before you travel what conditions apply to your route before you start your journey.
As we do not issue chip cards, you will not receive your Deutschlandticket from us by post. Use our TicketPlus+ app to display your ticket. You can download the app from the Google Play Store and Apple App Store. Or you can open your Deutschlandticket quickly and easily in your Wallet with just one click. Each month, you will receive a link in the app with your subscription certificate to add the ticket for the coming month to your Google or Apple Wallet.
For the duration of your subscription, you can use the Deutschlandticket daily for any number of journeys around the clock.
You can buy the Deutschlandticket on our website https://ticket-plus.app/.
No. Unfortunately, the Deutschlandticket is only available for 2nd class.
In principle, the Deutschlandticket is of course also valid for on-call buses or on-demand services. However, there may be regional surcharges or additional fees. Please refer to the respective fare regulations of the operating transport company.
The minimum term for your Deutschlandticket is one month.
When using public transport, you are obliged to be able to show a valid ticket at all times. It is at the discretion of the ticket inspector whether you have to pay an increased fare (EBE) in this case. If you want to be absolutely sure, we recommend that you print out your ticket confirmation and have it with you just in case. Note: You can also prove your valid ticket retrospectively and thus reduce the EBE penalty fee of 60.00 euros to 7.00 euros in accordance with the company's transportation regulations. To do this, contact the transport company with which you were traveling at the time of the ticket inspection.
Unfortunately not. Example: Would you like to use your Deutschlandticket from the 7th of the month to the 6th of the next month? This option is currently not possible due to the fare conditions. You need a season ticket for the two full months of use.
Depending on the university, the Deutschland-Semesterticket for students is offered in cooperation with regional transport associations. It is not possible to order on ticket-plus.app. Please contact your local student union or regional transport association.
The Deutschlandticket is available for a monthly subscription price of €58.00. With TicketPlus+, you even get free minutes for sharing services and free unlocks with the respective providers. And that every month. Book now via the web app and simply download the TicketPlus+ app to your smartphone.
You can order your Deutschlandticket at any time on the TicketPlus+ website. Even in the current month. Please note, however, that you will have to pay the full amount of €58.00 for the current month. You only need a few minutes to place your order. Prepare your payment details so that you have them to hand quickly.
The Deutschlandticket is valid nationwide and allows you to travel throughout Germany on all public transport and regional transport. You can therefore use your Deutschlandticket regardless of region. As a "flat rate for regional transport", it simplifies local transport fares as it enables travel across national and tariff borders. It is financed by the federal and state governments and is a strong argument for switching from a car to a climate-friendly mode of transport. Use abroad is not possible. Book now via the web app and simply download the TicketPlus+ app to your smartphone.
As a company, we have decided not to issue the Deutschlandticket as a chip card. We are focusing on issuing tickets digitally only, such as our TicketPlus+ app or ticket storage in the wallet.
You can also purchase the Deutschlandticket for just one month. However, as it is offered as a subscription, you must cancel the ticket for the following month by the 10th of the month. If you are too late, you can pause your subscription up to 24 hours before the following month and then cancel it. This can be done quickly and easily at any time in your customer account.
No IBAN is accepted on TicketPlus+. You have the option of paying by credit card (VISA and MasterCard) or via Apple Pay and Google Pay.
Your Deutschlandticket is initially valid for one month when you order it. After that, your subscription is automatically extended on a monthly basis. Up to 24 hours before the end of the month, you can simply use the pause button in our app to skip one or more months. A pause can last up to 6 months and can be terminated at any time during the current month with immediate effect. At the end of your pause period, the subscription will start automatically.
Your Deutschlandticket is always valid from the first to the last day of the selected month. Up to 24 hours before the end of the month, you can simply use the pause button in our app to pause for one or more months. A pause can last up to 6 months and can be ended at any time during the current month with immediate effect. You will not incur any costs during the pause. Please note, however, that if you end your pause early, you will be charged €49 for the current month.
With your Deutschlandticket, you can use all local and regional transport throughout Germany. This means you can use all regular buses, underground trains, S-Bahn trains, streetcars and RE/RB trains. Please note where your Deutschlandticket is not valid: - on DB long-distance trains (IC/EC/ICE/z.T. RE) - for the Flixtrain/ Flixbus - limited on tourist or historic means of transport In the fare conditions you can see all connections that can be used with the Deutschlandticket.
Your personal ticket is only valid for you and is not transferable. You cannot take other people with you free of charge. Exceptions are children up to the age of 6. Please remember that you will have to identify yourself with a valid ID document at ticket inspections.
Children can travel on their parents' Deutschlandticket until they reach the age of 6. From the age of six, however, children also need their own Deutschlandticket or another ticket.
Unfortunately, we are unable to offer discounts of any kind, as we are exclusively responsible for selling the Deutschlandticket.
Your personal ticket is only valid for you and is not transferable. You cannot take other people with you free of charge. Dogs and bicycles are not included in the Deutschlandticket. On a few trains in Germany, dogs are allowed to travel with the ticket. Please find out before you travel what conditions apply to your route before you start your journey.
As we do not issue chip cards, you will not receive your Deutschlandticket from us by post. Use our TicketPlus+ app to display your ticket. You can download the app from the Google Play Store and Apple App Store. Or you can open your Deutschlandticket quickly and easily in your Wallet with just one click. Each month, you will receive a link in the app with your subscription certificate to add the ticket for the coming month to your Google or Apple Wallet.
For the duration of your subscription, you can use the Deutschlandticket daily for any number of journeys around the clock.
You can buy the Deutschlandticket on our website https://ticket-plus.app/.
No. Unfortunately, the Deutschlandticket is only available for 2nd class.
In principle, the Deutschlandticket is of course also valid for on-call buses or on-demand services. However, there may be regional surcharges or additional fees. Please refer to the respective fare regulations of the operating transport company.
The minimum term for your Deutschlandticket is one month.
When using public transport, you are obliged to be able to show a valid ticket at all times. It is at the discretion of the ticket inspector whether you have to pay an increased fare (EBE) in this case. If you want to be absolutely sure, we recommend that you print out your ticket confirmation and have it with you just in case. Note: You can also prove your valid ticket retrospectively and thus reduce the EBE penalty fee of 60.00 euros to 7.00 euros in accordance with the company's transportation regulations. To do this, contact the transport company with which you were traveling at the time of the ticket inspection.
Unfortunately not. Example: Would you like to use your Deutschlandticket from the 7th of the month to the 6th of the next month? This option is currently not possible due to the fare conditions. You need a season ticket for the two full months of use.
Depending on the university, the Deutschland-Semesterticket for students is offered in cooperation with regional transport associations. It is not possible to order on ticket-plus.app. Please contact your local student union or regional transport association.
The Deutschlandticket is available for a monthly subscription price of €49.00. With TicketPlus+, you even get free minutes for sharing services and free unlocks with the respective providers. And that every month. Book now via the web app and simply download the TicketPlus+ app to your smartphone.
You can order your Deutschlandticket at any time on the TicketPlus+ website. Even in the current month. Please note, however, that you will have to pay the full amount of €49.00 for the current month. You only need a few minutes to place your order. Prepare your payment details so that you have them to hand quickly.
Sharing Services
You can easily select your free minutes in the app under the mobility+ symbol and transfer them to the partner app of the respective provider. You can only redeem all free minutes with one provider and cannot split the free minutes per month between different providers. However, you can choose a different provider each month.
In addition to the free minutes (ride credit) per month, you will receive free unlocks per month from us. The free unlocks are automatically activated together with the free minutes (ride credit) when you redeem the ride credit code with the selected provider. It is not possible to split the free minutes and unlocks between several providers. However, you can choose a different provider each month. The free unlocks can be used independently of the free minutes. Example: you have already used up the free minutes, but have only used 2 Unlocks in the meantime. Now you still have 8 free Unlocks available for your further journeys with the same provider until the end of the current month.
You can easily view your free minutes in the app under the mobility+ symbol. Once you have redeemed them with a provider, we cannot show you the exact usage of your minutes in our app. You can only see the free minutes you have already used on your provider's bill.
We are exclusively responsible for the distribution of the Deutschlandticket. If you experience any inconvenience during your journey, such as delays, please contact the transport company directly.
Please contact the provider of the sharing service you used.
Please contact the provider of the sharing service you have used. You can access our partners' customer service here: https://mytier.app/pages/faq https://bolt.eu/de-de/support/sections/360001770654/
You can easily select your free minutes in the app under the mobility+ symbol and transfer them to the partner app of the respective provider. You can only redeem all free minutes with one provider and cannot split the free minutes per month between different providers. However, you can choose a different provider each month.
In addition to the free minutes (ride credit) per month, you will receive free unlocks per month from us. The free unlocks are automatically activated together with the free minutes (ride credit) when you redeem the ride credit code with the selected provider. It is not possible to split the free minutes and unlocks between several providers. However, you can choose a different provider each month. The free unlocks can be used independently of the free minutes. Example: you have already used up the free minutes, but have only used 2 Unlocks in the meantime. Now you still have 8 free Unlocks available for your further journeys with the same provider until the end of the current month.
You can easily view your free minutes in the app under the mobility+ symbol. Once you have redeemed them with a provider, we cannot show you the exact usage of your minutes in our app. You can only see the free minutes you have already used on your provider's bill.
We are exclusively responsible for the distribution of the Deutschlandticket. If you experience any inconvenience during your journey, such as delays, please contact the transport company directly.
Please contact the provider of the sharing service you used.
Please contact the provider of the sharing service you have used. You can access our partners' customer service here: https://mytier.app/pages/faq https://bolt.eu/de-de/support/sections/360001770654/
Payment / Invoice
Yes, the minimum term for the Deutschlandticket subscription is one month.
You can pay with your credit card, Apple Pay and Google Pay.
We always debit your account on the last day of the previous month or on the first day of the month between 0-3 am. However, we reserve the right to collect the money a few days earlier.
You can change your credit card in your profile in the TicketPlus+ app at any time. We do not offer any means of payment other than credit card due to the high risk of fraud. Please note that your change of payment method must be made before the 20th of the month in order to be taken into account for the next payment run.
You can change your credit card in your profile in the TicketPlus+ app at any time. Please note that your changes to the payment method must be made before the 20th of the month in order to be taken into account for the next payment run.
Due to the personalization of the Deutschlandticket, only one D-Ticket subscription can be purchased and managed per account in our app. If you are purchasing the Deutschlandticket for a relative, please note that their name and date of birth must be entered for the ticket; payment can of course be made in a different name.
You can buy your Germany ticket on any day. There is no sales deadline. However, the €58 will be charged for the whole month. So please note that if you book a Germany Ticket for the current month on the last day of the month, you will also be charged for the whole month. Of course, you can buy a Germany Ticket for the coming month in the current month, but you will only be charged for the coming month.
We will only activate the Deutschlandticket once we have successfully received payment. As soon as the outstanding amount has been paid, your ticket will be reactivated. Please do not transfer any amounts that we cannot allocate outside of our payment platform. In special cases, please send us an email to [email protected]
Please do not transfer any amounts that we cannot allocate outside of our payment platform! We do not accept bank transfers. Therefore, please make sure that the transfer request is legitimate or that the amount has been sent to the correct transport company. Transfers are automatically refunded and not accepted.
You can only pay by credit card. Please note that tickets will only be issued once we have successfully charged the card.
Yes, the minimum term for the Deutschlandticket subscription is one month.
You can pay with your credit card, Apple Pay and Google Pay.
We always debit your account on the last day of the previous month or on the first day of the month between 0-3 am. However, we reserve the right to collect the money a few days earlier.
You can change your credit card in your profile in the TicketPlus+ app at any time. We do not offer any means of payment other than credit card due to the high risk of fraud. Please note that your change of payment method must be made before the 20th of the month in order to be taken into account for the next payment run.
You can change your credit card in your profile in the TicketPlus+ app at any time. Please note that your changes to the payment method must be made before the 20th of the month in order to be taken into account for the next payment run.
Due to the personalization of the Deutschlandticket, only one D-Ticket subscription can be purchased and managed per account in our app. If you are purchasing the Deutschlandticket for a relative, please note that their name and date of birth must be entered for the ticket; payment can of course be made in a different name.
You can buy your Germany ticket on any day. There is no sales deadline. However, the €58 will be charged for the whole month. So please note that if you book a Germany Ticket for the current month on the last day of the month, you will also be charged for the whole month. Of course, you can buy a Germany Ticket for the coming month in the current month, but you will only be charged for the coming month.
We will only activate the Deutschlandticket once we have successfully received payment. As soon as the outstanding amount has been paid, your ticket will be reactivated. Please do not transfer any amounts that we cannot allocate outside of our payment platform. In special cases, please send us an email to [email protected]
Please do not transfer any amounts that we cannot allocate outside of our payment platform! We do not accept bank transfers. Therefore, please make sure that the transfer request is legitimate or that the amount has been sent to the correct transport company. Transfers are automatically refunded and not accepted.
You can only pay by credit card. Please note that tickets will only be issued once we have successfully charged the card.
Pause / Cancellation
Your ticket is always valid from the first to the last day of the month you have selected. Up to 24 hours before the end of the month, you can simply use the pause button in our app to skip one or more months. A pause can last up to 6 months and can be terminated at any time during the current month with immediate effect. Otherwise, your subscription will continue automatically after the pause you have chosen.
You can cancel your Deutschlandticket monthly up to the 10th of the previous month. To do this, go to your profile settings in the TicketPlus+ app or web app. There you can pause or cancel your ticket. You can also use the pause function in the TicketPlus+ app to pause for up to 6 months at no extra cost. This saves you the hassle of canceling and having to go through the purchase process again if you change your mind. Please note that a pause of the TicketPlus+ subscription must be received at least 24 hours before the end of the month.
Yes, you can cancel your travelcard and buy a new one at any time. As we save all your data, this is just a click away.
Your Deutschlandticket is always valid from the first to the last day of the month you have selected. You can easily pause your travelcard in our app up to 24 hours before the end of the month. After this pause, your subscription will continue automatically. You can cancel your subscription up to the 10th of the respective month. You can find more information in our terms and conditions.
The pause of your Deutschlandticket subscription must be received at least 24 hours before the end of the month. A pause or refund for the month is then no longer possible. If you pause your travelcard in our TicketPlus+ app on the last day of the month, this will take effect from the next possible date, i.e. from the following month. Cancellation of your Deutschlandticket travelcard must be received at least by the 10th before the end of the month. Cancellation or a refund for the month is then no longer possible. You can still use the pause button up to 24 hours before the end of the month. We will invoice the subscription in accordance with your contract. As a precaution, we would like to point out that in the event of non-fulfillment on your part, corresponding reminder costs etc. may be charged. Please also note our terms and conditions on our website.
Your ticket is always valid from the first to the last day of the month you have selected. Up to 24 hours before the end of the month, you can simply use the pause button in our app to skip one or more months. A pause can last up to 6 months and can be terminated at any time during the current month with immediate effect. Otherwise, your subscription will continue automatically after the pause you have chosen.
You can cancel your Deutschlandticket monthly up to the 10th of the previous month. To do this, go to your profile settings in the TicketPlus+ app or web app. There you can pause or cancel your ticket. You can also use the pause function in the TicketPlus+ app to pause for up to 6 months at no extra cost. This saves you the hassle of canceling and having to go through the purchase process again if you change your mind. Please note that a pause of the TicketPlus+ subscription must be received at least 24 hours before the end of the month.
Yes, you can cancel your travelcard and buy a new one at any time. As we save all your data, this is just a click away.
Your Deutschlandticket is always valid from the first to the last day of the month you have selected. You can easily pause your travelcard in our app up to 24 hours before the end of the month. After this pause, your subscription will continue automatically. You can cancel your subscription up to the 10th of the respective month. You can find more information in our terms and conditions.
The pause of your Deutschlandticket subscription must be received at least 24 hours before the end of the month. A pause or refund for the month is then no longer possible. If you pause your travelcard in our TicketPlus+ app on the last day of the month, this will take effect from the next possible date, i.e. from the following month. Cancellation of your Deutschlandticket travelcard must be received at least by the 10th before the end of the month. Cancellation or a refund for the month is then no longer possible. You can still use the pause button up to 24 hours before the end of the month. We will invoice the subscription in accordance with your contract. As a precaution, we would like to point out that in the event of non-fulfillment on your part, corresponding reminder costs etc. may be charged. Please also note our terms and conditions on our website.
